If your organization is like most, you employ leaders and rising high achievers. But are you connecting those two groups in a meaningful way? Dr. Sherry Hartnett says many organizations aren’t—or at least they aren’t doing so in a way that maximizes the wealth of knowledge and experience your most experienced people possess.
“Senior employees are some of your most valuable resources,” says Dr. Hartnett, coauthor of the book High-Impact Mentoring: A Practical Guide to Creating Value in Other People’s Lives.
There are numerous proven benefits to such a program, says Dr. Hartnett. A great mentoring program helps you attract and retain talent. It improves employee satisfaction. It drives organizational performance, builds a deep bench, and reduces training budgets.
Dr. Hartnett, who is founding director of the University of West Florida’s Executive Mentor Program, has identified seven vital steps to help companies create a robust, successful, and lasting mentoring program.
Step 1: Define your “why.”
Decide what you want your program to achieve. For instance, do you want to retain valuable employees or onboard high-potential new hires? When you articulate how mentoring will improve your organization, you can thoughtfully shape a successful program and get buy-in from leaders, mentors, mentees, and other stakeholders.
Step 2: Find the right program champion.
The person who heads up your program will have a profound impact on its strategy, execution, and, ultimately, its success. Dr. Hartnett suggests his or her primary focus should be leading your mentoring program, as adding such a large task to an existing workload would cause the champion to struggle on both fronts.
Step 3: Set goals and metrics.
Align your mentoring program with your business objectives and identify metrics you can use to measure movement toward those goals. For instance, you might want to increase top-employee retention by 10 percent from last year, or double the number of women in management positions within 18 months.
Step 4: Build your program (but start small).
Dr. Hartnett warns against “diving in.” Before the first mentor-mentee pair meets, you should secure any necessary funding, staff, and supplies. Systems should be in place for selecting mentors and mentees, training and communicating with participants, and evaluating the program.
Step 5: Recruit and connect.
It’s essential to attract, screen, and train great mentors. Likewise, decide what your ideal mentee looks like (e.g., people who have been with the organization at least three years or high-potential new hires).
Then, thoughtfully match mentor resources to mentee needs, striving for common interests between the two “Both parties must understand up front what the length of the mentorship will be (I suggest a renewable 12-month period), how often meetings will take place, what the goals are, and that there will be work involved,” says Dr. Hartnett.
Step 6: Nurture your people and your program.
Even the best-designed mentoring program won’t function for long on autopilot. It’s crucial to provide plenty of ongoing support. Organizing a keynote speaker at a meeting, setting up a networking event, and publishing a regular newsletter are all great ways to reinforce initial training and nurture the connections being made. Also, find ways to invite regular feedback from each participant and use that information to improve processes.
Step 7: Measure to improve.
Whether capturing results and feedback is accomplished through surveys, performance reviews, or other methods, data is vital to the progression and scalability of your program. It allows you to review, revise, and continuously improve your mentoring program.
“I suggest measuring outcomes semi-annually or annually,” says Dr. Hartnett. “You can also informally poll and interview participants throughout the year. And don’t underestimate the little things—small tweaks can lead to significant results!”
