Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., has launched its new ProCare after-sales service program. The ProCare after-sales service program is designed for users of the Canon Colorado roll-to-roll wide format printer series powered by UVgel technology. This new program enables Colorado 1650 owners to benefit from maximizing uptime through access to highly trained technicians and nationwide coverage, for increased productivity from minimal downtime.
Colorado series printers are designed for optimal productivity with minimal operator intervention and manual maintenance. The ProCare service program reflects this philosophy, giving customers the added confidence they need to always deliver.
Due to its diverse user-friendly service features, this program allows print service providers to focus on what matters most—exceeding client expectations on quality, delivering within tight turnaround times, growing their business, and increasing profits.
“Since launching the Colorado series in 2017, the technology has truly disrupted the market and, with over 2,000 installations worldwide printing more than 270 million square feet to date, feedback has been extremely positive,” said Peter P. Kowalczuk, president, Canon Solutions America, Inc. “It’s great to see so many customers realizing the benefits of UVgel technology, which we created to give the best balance of productivity, uptime and quality, while also helping to reduce total cost of ownership.
“We know from our customers that the Colorado is much more than a production device for them. It’s a solution for bringing artwork to life, meeting tight deadlines, and fulfilling critical application requirements. Print service providers can rely on the Colorado for daily use and can trust its performance to enhance their business’s messaging. We take great pride in knowing our customers have a technology they can rely on and a solutions partner who is ready to help them deliver.”
ProCare contracts are available for three, four, or five years, with the option to extend support after the initial contract has ended. Additional support options include premium printhead replacement/maintenance.
—Press Release
