Customer service continues to be the driving force at Gilman Brothers with even more improvements in 2016 by striving to create a fully supportive and productive relationship with every client. “We had a record year in 2015, but that was yesterday and we are obsessed with tomorrow and improving the customer experience at every level of the supply chain to continue our substantial growth rates,” says Bill VanHorn, director of Sales. “We started looking at certain companies as sales targets, who became customers, but most importantly are now our partners.”
Since the customer experience is of primary importance they offer 24/7 access to their Sales and production departments with renewed laser focused attention to growth initiatives by offering value added products such as their INFINITY®, MountCor® and InSite® line of foamboards.
“Not many manufacturers open their plant 24/7 to any customer at anytime. We work seamless with the sales team to exceed all customer expectations. Our quest to improve all segments of the plant such as scheduling, production, inventory, quality and tracking all shipments will coincide with what the supply chain demands,” says Mark Pimentel, director of Operations.
They not only offer twenty-minute turnaround on project quotes but have increased their inventory for same day shipping on in-stock items and lead times are within one week for special order non-stock items. They continue to improve scheduling procedures with four-hour tracking updates and guaranteed on-time deliveries to keep client projects running smoothly and efficiently. They also have a Zünd G3 on-site for full customer prototyping opportunities. Several new announcements coming soon—stay tuned!
For more information, call 860/889-8444 or 860/884-2077 or visit www.gilmanbrothers.com.
