“The supply chain never closes, so why should we?” says Bill VanHorn, Gilman Brothers Director of Sales. The Gilman Brothers Company has been manufacturing around-the-clock and announces that they are taking an unprecedented approach to the graphics market by offering 24/7 customer service to match their manufacturing. This allows for real-time interaction by matching their availability to the wide range of customer and supplier hours around the globe.
The new sales department’s hotline accessibility sets Gilman apart from other manufacturers, as they are now available to answer tech questions; discuss critical-to-quality features for individual projects; lead-time requirements; and complete accessibility with afterhours and weekend shipping. The 24/7 customer service hotline 860/884-2077 is open and ready.
This is the absolute in production teamwork. “Gone are the days of Monday to Friday accessibility,” says VanHorn. “Customer expectations have evolved from being driven only by price and lead-time. There is value in speaking directly to a manufacturer and having the ability to run projects over night or on a weekend and having the truck be at the customer’s dock Saturday, Sunday, or Monday morning.
“We are making the strong statement that customers are [our] number-one priority, and our accessibility and relationships back that up. This is not a job but a life style—we have tremendous passion and love what we do—customers feel that energy and respond accordingly.”
For additional information on any Gilman Brothers products, call regular EST business hour (860/889-8444), email [email protected], or visit www.gilmanbrothers.com.
